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| Business Process Optimization |
| It requires a lot of time and effort to review all the business processes from scratch.
Our process service approach is to examine each process one by one and bring about
optimization steadily in a phased manner. It can be implemented for daily operation process. |
 Business Process Research and Analysis Service |
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| ■Communication Support |
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CSK ServiceWare offers a Communication Support Service to undertake various communications between client and client’s customer on behalf of client.
We support various communication channel, including Phone, email, FAX, Web, postcard and face-to-face sales approach. Through this multi-channel approach for customer contact, client can create a next business opportunity.
- Communication Support service includes :
- Customer Support
- Technical Support
- Telemarketing / Telesales
- Field Sales
- Others (CS survey, Mystery shopper, Seminars, Event bureau, Email publication…)
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| ■Backyard Support |
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CSK ServiceWare supports backyard operations between client and client's customers.
We support client’s business process optimization by conducting research and analysis and designing complicated business operations on an ongoing basis, and help client to maintain operation quality and increase productivity.
- Backyard Support service includes :
- Fulfillment
- Card Processing
- BPR (Business Process Reengineering support)
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| ■Corporate Support |
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It’s an outsourcing service for in-house operation, including helpdesk for in-house users and agencies.
- Corporate Support service includes :
- In-house IT helpdesk
- Analysis and consulting of various operations, Operations support
- Data entry
- Others (recruitment support, ES survey…)
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